Handheld Basics

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Thursday, November 15, 2007

Mobile Help Center

Why do I get an error when I try to sign in to web albums from my phone?
Some phones may display a cookie error when trying to sign in to Picasa Web Albums. If this happens, please try the following options:

Check that your mobile phone meets all of the minimum requirements needed to access Picasa Web Albums.
Check your phone's browser settings to make sure that the setting for cookies is turned on and enabled for all sites.
Clear your browser's cache and cookies, and sign in to Picasa Web Albums again at http://picasaweb.google.com/m. You should sign in with "Remember Me" unchecked.

Please note that Picasa Web Albums for mobile is currently available in U.S. English only. For device-specific problems that are unrelated to Picasa Web Albums, we recommend contacting your mobile service provider or your phone's manufacturer directly.

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